Area Supervisor - SETX

Kilgore, TX

Position Overview -  1 Position Available / Permanent – Full time

Location: SETX

Provides leadership, technical and operational expertise and is the champion for safe, best in class service that creates customer satisfaction and company value.


Essential Functions 

  • Champions health, safety, environmental and service policies, standards and process improvement.
  • Responsible for the value creation and profitability of assigned area
  • Ensures that equipment is clean and maintained is excellent working condition. 
  • Empowered to frequently represent Estis to customers, providing technical/operation expertise in response to customer inquiries
  • Efficiently deploys equipment, materials, and personnel to job sites with a focus of optimizing operations, costs and maximizing resources
  • Responsible delivery of Preventive Maintenance and Call Out/Repair within a specified geographical area 
  • Provides leadership and communication of company practices
  • Coordinates deployment of equipment, materials and personnel to the job site at optimum utilization and minimum cost across one or more service delivery processes within a specified geographical area
  • Measures and communicates teams performance against all set Metrics, develops plans for improvement where warranted
  • Compiles and conveys job-specific information to Field Service Technicians, other Managers and/or departments within the company
  • Coordinates work with others to minimize equipment downtime and most effectively utilize resources
  • Evaluates direct reports and makes recommendations for Technical and soft skills training
  • Implements, manages and communicates performance measures for area for responsibility.
  • Accountable for implementation and execution of budget, and Operational Standards and Processes
  • Participates in management reviews of measures with team, develops and executes action plans for improvement
  • Must be able to work with the team in developing improved work processes for the department
  • Performs other duties as assigned


Experience and Necessary Skills: 

  • Exhibit strong customer service, interpersonal, coaching and leadership skills
  • Proficient using complete Microsoft Suite (Word, Excel, Outlook, PowerPoint, etc.) and PC skills
  • Strong organizational, planning and scheduling, process management and negotiation skills
  • Strong analytical abilities, mechanical aptitude combined and problem solving skills
  • Strong Writing skills with technical subject matter and oral communication skills
  • High school diploma or experience equivalent
  • Specific industry knowledge and job experience
  • Planning & Scheduling experience preferred
  • 3+ years of experience in customer relations
  • 7+ years of required technical experience
  • 3+ years of supervisory experience  
  • Valid Driver’s License with satisfactory driving record


Physical Requirements: 

  • Ability to stand, sit and/or walk on a hard surface as well as safely bend, stoop, reach, climb steps, and use ladder for long periods of time daily
  • Ability to lift up to 80 pounds 
  • Vision required: 20/40 with or without corrective lenses to accurately read all related distribution documents
  • Ability to communicate verbally using a telephone


Working Conditions 

  • Ability to work under pressure
  • Willingness to travel extensively driving a company vehicle
  • Subject to outdoor environment with adjusting temperatures and climate


If interested please contact or Eric McClure at 432-556-5140.