Assists the Area Supervisor in providing technical and operational expertise and champions’ best in class service, creating customer satisfaction.
1 Position Available/ Permanent – Full Time
Location: Jal, New Mexico
Responsibilities/ Job Duties:
Supporting champion for health, safety, environmental and service policies, standards, and process improvement. Assists in providing leadership and communication of company practices
The lead assists the supervisor in responsibility for the profitability of his/her assigned geography
Will frequently be customer facing and empowered to represent the Company in this capacity
Assists in the efficient deployment of equipment, materials, and personnel to job sites with a focus of optimizing operations, costs and maximizing resources
Responsible delivery of Preventive Maintenance and Call Out/Repair within a specified sub-geographical area
Ensures incoming and departing equipment is maintained properly
Assists the supervisor in coordinating the deployment of equipment, materials and personnel to the job site at optimum utilization and minimum cost across one or more service delivery processes within a specified geographical area
Ensures that team performance is measured against all set metrics, develops plans for improvement where warranted
Compiles and conveys job-specific information to Field Service Technicians
Coordinates work with others to minimize equipment downtime and most effectively utilize resources
Evaluates direct reports and makes recommendations for technical and soft skills training
Implements, manages and communicates performance measures for area for responsibility
Assists the supervisor in implementation of budget, and operational standards and processes
Serves as a contact for customers and provides technical/operation expertise in response to customer inquiries
Assist supervisor with management reviews of measures with team; develops and executes action plans for improvement
Must be able to work with the team in developing improved work processes for the department
Adhere to safety requirements by wearing appropriate protective gear
Performs other duties as assigned
Qualifications:
Exhibit strong customer service, interpersonal, coaching and leadership skills
Basic competency using complete Microsoft Suite (Word, Excel, Outlook, PowerPoint, etc.) and PC skills
Intermediate organizational, planning and scheduling, process management and negotiation skills
Strong analytical abilities, mechanical aptitude combined and problem solving skills
Good writing skills with technical subject matter and oral communication skills
High school diploma or experience equivalent
Specific industry knowledge and job experience
Planning & Scheduling experience preferred
1+ years of experience in customer relations
3+ years of required technical experience
Valid driver’s license with satisfactory driving record
Ability to pass drug screens and background check
Requirements:
Ability to stand, sit and/or walk on a hard surface as well as safely bend, stoop, reach, climb steps, and use ladder for long periods of time daily
Ability to lift up to 80 pounds
Vision required: 20/40 with or without corrective lenses to accurately read all related distribution documents
Ability to communicate verbally using a telephone
Licenses & Certifications:
Subject to outdoor environment with adjusting temperatures and climate
Willingness to travel extensively driving a company vehicle