Technical Support Specialist - WTX

Position Overview: 

Responsibilities/ Job Duties:

• Maximizes cost effective and safe customer mechanical runtime reliability.
• Provide phone and on-line technical support for customer and field tech inquiries.
• Perform service and troubleshooting activities for commissioning and repair of monitoring systems, control systems and applications; including instrumentation, electrical systems, and mechanical systems.
• Maintains unit emission standards on all area units.
• Work with service personnel to achieve emission compliance in accordance with state issued emission permits. Support area wide fleet emissions measurements
• Works directly with customers and 3rd party testing companies on all emission related issues.
• Performs onsite emissions compliance testing utilizing emissions analyzer
• Make recommendations for retrofit/modifications to existing equipment.
• Generate/modify technical documents to represent any retrofitting or changes in existing equipment design and operation.
• Provide end-user classroom and hands on training.
• Builds positive working relationships and trust with customer personnel by understanding their requirements and making appropriate recommendations
• Maintains the cleanliness of Company equipment and surrounding area
• Adhere to safety requirements by wearing appropriate protective gear
• Ability to work independently with little or no direct supervision
• Performs other duties as assigned.

Computer Skills:

• Uses computer functions such as Human Machine Interface (HMI), Supervisory Control and Data Acquisition (SCADA) for programming and troubleshooting and Programmable Logic Controller (PLC). Ability to learn other industry specific programs to perform troubleshooting and repair.
• Prior use of databases, word processing and email.

Qualifications:

• Ability to read and understand piping and instrumentation diagram, fabrication drawings and electrical schematics.
• Thorough understanding of tagging and symbol conventions, data logging and reporting.
• Requires completion of high school (or equivalent) and 3 years of experience in electrical and mechanical applications operations/troubleshooting.
• Prefer experience with PLC Programming.
• Required 5 years of experience in maintaining natural gas compression equipment, including natural gas engines, compressors, control panels, skid wiring and conduit, end devices, tubing, vessels, and coolers
• Valid driver’s license with satisfactory driving record
• Proficient English language skills (reading, writing, speaking, and comprehension)
• Prefer associate’s degree or higher in related field

Physical Requirements:

• Ability to stand, sit and/or walk on a hard surface as well as safely bend, stoop, reach, climb steps, and use ladder for long periods of time
• Must be able to walk, climb, crouch, kneel, crawl, balance, reach, feel and hold objects with hands
• Must be able to hear, speak, smell and taste
• Vision requirements include close, distance, color, peripheral, depth and the ability to adjust focus with or without corrective lenses
• Ability to lift up to 80 pounds
• Ability to communicate verbally using a telephone

Working Conditions:

• Subject to outdoor environment with adjusting temperatures and climate
• Driving a truck traveling from location to location is extensive